Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

For Guwahati Metro - our Own Delivery boy. Out side Guwahati - by bus, train, air. For Northeast Counter collection preferred.

Do You Ship Nationally?

All plants are shipped within Northeast. Though we deliver to all over India for hard plants that have less possibility to damaged during shipping.

How Long Will It Take To Get My Package?

Normally within Guwahati it will be delivered within 48 Hrs. Out side Guwahati it will be delivered within 7 days.

PAYMENT

What Payment Methods Are Accepted?

Within Guwahati COD available. Out side Guwahati presently we are accepting Online Payments by Net banking, Phone pay, Google Pay and Bank Transfer. If you choose Bank Transfer as the Payment Options, Please call us on +91- 9577919482 and confirm the same or send us an email on support@creativegarden.in with the payment details

Order & Retunrs

How do I place an Order?

• Log on to creativegarden.in • Or call us on +91-9577919482 • Or Mail us the product details on support@creativegarden.in. Kindly include the Product name and quantity, Your Name, Email Address, Contact Number, Complete address along with pincode and the preferred Payment Method. • Guest User-If you don’t want to register with us, still you can place your order. You can directly add the products in your cart and at checkout you can select Continue as Guest. In this case your address and order details would not be saved with us, but you can place your order by using your Full Name, Email id, Contact number and complete address details. our executive will call you back and confirm your order.

How Can I Cancel Or Change My Order?

To change or cancel your order you can call us on +91-9577919482. Order will only changed or cancelled before shipping from our nursery.

How Can I Return a Product?

We have 3 days return policy at creativegarden.in. If a wrong/defective product is delivered, then you are requested to send us a photo of the damaged/defective/Wrong Product within the same days after delivery of your order and dispatch within 3 days. We would replace your product as per the stock availability or else we will refund . In some cases where you are not satisfied with the quality, you are required to send the Product back to us at your expense, and inform us for the same by an email at support@creativegarden.in or call at +91-9577919482 and we will communicate you the return process accordingly.
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